Starting on the right foot with a customer sets the stage for a positive chat, but a curt or unenthused greeting can put a client on edge.

We all know the power of a great first impression, so use the scripts below to treat each new chat greeting like a real-life introduction.

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Reaching out to a customer proactively is a waste if you don’t have the right words.

Like a sales associate in a department store, you want to strike a balance between helpfulness and respect.

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The key to asking for personal information is to establish trust.

Handle your information requests seamlessly with the following scripts, and customers will know they’re in good hands.

Sometimes requesting a screen share is the best way to assist a customer.

Unfortunately, it’s similar to stepping inside someone’s living room—a customer’s computer is a private space that may not be ready for visitors.

It can be hard to say no—after all, your job is to help a customer and to be as positive as you possibly can, right?