Similarly, those in three-storey homes with a first floor lounge, should make additional allowances for a winding staircase.Any sofa you buy should be of satisfactory quality, fit for the purposes specified and as described.Retailers may also try to tell you that there is nothing they can do because you are outside your warranty period, or because you don’t have one.


The intimidating part of this is that these people aren't afraid to tell you that.

Especially when it comes to getting work done; they simply don't have the time for anything but actual substance.

So what do you need to watch out for and what are your rights?

Buying a sofa is a big commitment, particularly if you have signed a credit agreement to spread the cost over several years.

Just because you have had the sofa for some time, this does not prevent you from making a complaint on the basis of premature or excessive wear and tear.

If you are making a complaint, the retailer will always be your first and only port of call, and not the manufacturer.

If you have experienced problems buying a sofa or having one upholstered, then you are not alone.

Complaints relating to sofas feature significantly in Consumer Direct’s top ten and the problem shows no sign of improving.

If it a sofa-bed, it should function as a bed as well as a sofa.

It should also remain in good condition for a reasonable length of time without sagging, coming apart, or deterioration to the fabric.

Sometimes they come off as rude or crass, but really it's just their independent ideology and mindset that rubs people the wrong way from time to time.