A better approach to these situations is addressing the issue while using the attributes of constructive communication.

Subordinates often react defensively if they feel they are being punished or threatened by the communication.

When subordinates react defensively, they devote attention to identifying counterarguments rather than listening.

Therefore, The Eight Attributes of Constructive Communication The photo above is of St.

Louis Cardinals pitcher Woody Williams, center, talking with pitching coach Dave Duncan, left, and catcher Mike Matheny. Constructive communication is very helpful when coaching or counseling a member of your staff.

We're constructive when we use congruent communication because we're giving the other party the truth rather than misleading them.

Evaluative communication expresses judgment of the listener, or his or her actions.

Maybe he can figure it out, but a more specific statement would explain what the coach expects in the future.

A more specific statement would be, "In order to get ahead in the count, we need to have our pitchers throw more first pitch fastballs." Disjunctive communication takes at least three forms; not letting the other party speak, long pauses, and switching topics.

For instance, if the coach were to say to the catcher, "You're calling all the wrong pitches," the comment is too general to be accurate and helpful.

First, even if the catcher is having a bad game, some of the pitches must be right, even if that's just by coincidence.

In response, many managers decide not to bother worrying about feelings, and just take a "hard-nosed" approach.