acronyms, abbreviations, cyberslang, initialisms, jargon, leetspeak, shorthand, SMS code, textese With hundreds of millions of people texting regularly, it's no wonder you've seen this cryptic looking code!

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The majority of the expressions you see above are not acronyms, but rather shorthand used while text messaging or IMing.

There are several terms to describe different kinds of jargon including anacronym, backronym, weather acronyms, city acronyms, leetspeak and textonyms.

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When a customer asks a question, your agent can begin typing keywords to pull up relevant responses.

Online enthusiasts are learning that shorthand are in fact called acronyms, but this is incorrect.

The difference between acronyms and shorthand is that with acronyms, (for example, 'ESP' is an initialism for 'extra sensory perception' whereas 'esp. The online practice is to refer to shorthand, initialisms, or abbreviations as acronyms.

In just a few keystrokes, they can find answer they’re looking for and reply to the customer – without having to type out the full response.

These shortcuts not only save time, but also improve the customer experience by enabling your live agents to provide quick communication that your customers will appreciate.

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